Surfpet wants you to be delighted with your purchase and we want you to shop with complete confidence in our online store. We know you want only the best for your four-legged family members and that your personal security is of utmost importance. That’s why we created the Surfpet Security Blanket No-Risk Guarantee.
No-Risk Return Policy
- If you are not completely satisfied with your purchase, return it any time up to thirty days from the date of purchase for a full refund, store credit or exchange. We cannot accept return merchandise that is damaged by destructive behavior unless the product carries a specific warranty against chewing or other destructive behavior. We also cannot accept returns on personalized merchandise. Due to health regulations, we cannot accept returns of dog beds if the dog has used them at all. Dog bed returns must be unused and unwashed. Returns must be in the condition they were received in and in the original packaging. If a dog bed was received in a sealed plastic bag, the original seal must remain unbroken.
- No restocking fees. Period. Why should you have to pay to return something you aren’t happy with, or simply need in a different size or color? Brick and mortar stores don’t charge restocking fees. Why would an online store charge them?
- We’ll pay for return shipping (up to $30.00). We’ll even have the item picked up at your front door. All we ask is that you call us or email firstname.lastname@example.org so that we can give you a Return Authorization Number. It’s that easy.
Surfpet protects your personal and credit card information at every turn. We never share any personal information like email addresses or phone numbers with anyone. The only reason you would ever receive a phone call from us is to communicate about an order or shipment. The security part of our Security Blanket is all about creating a place where you can shop securely and comfortably online.
- Surfpet does not store any credit card information on our web servers.
- All transactions are handled over tested and verified secure servers using up to 256-bit encryption and a minimum of 128-bit. The encryption level depends on your web browser. You should always keep your web browser up to date.
- Surfpet has secured a PREMIUM Extended Verification Secure Certificate. This means that our business registration and identity have been vetted and verified. We are who we say we are. It also means that we are providing the highest level of encryption available. You can view our Premium EV certificate here.
The Surfpet Security Blanket is all about how we do business. We search for the best quality products available, provide personalized customer service, and conduct all aspects of our business with integrity.